Help Center

After signing up and logging in, click "Add Property" from your dashboard. Fill in your property details including name, description, and address. You can add photos and additional details later from the property gallery.

Navigate to your property and click on the "Members" tab. Click "Invite Member" and enter their email address, first and last name, and select their role (Admin, Member, or Guest). They will receive an email invitation to join.

Administrators have full control and can manage members, approve bookings, and edit property details. Members can create booking requests, upload photos, and write blog posts. Guests have view-only access to property information.

Members can request bookings by clicking on dates in the calendar. Administrators must approve or decline these requests. Only approved bookings appear as confirmed on the calendar. This ensures fair scheduling among all co-owners.

Yes! Administrators can set annual booking quotas for each member in the Members section. This limits how many days per year each person can book, ensuring fair access to the property.

If multiple members request the same dates, administrators can see all requests and decide which to approve based on your group's policies. Rejected requests remain in the system for record-keeping.

Yes, administrators can create maintenance or blocked bookings directly on the calendar. These appear differently than regular bookings and prevent members from requesting those dates.

Blog posts let you share updates, maintenance notes, how-to guides, and property news. You can add images and YouTube videos, use tags to organize posts, and control visibility (Admins only, Members+, Guests+ and Public).

Yes! You can embed YouTube videos in blog posts. This is great for creating video how-to guides (like "How to use the hot tub" or "Where to find the circuit breaker").

When creating a blog post, you choose the visibility level: Administrators only, Members and up, or Guests and up. This lets you control sensitive information while sharing useful updates with everyone.

Go to the Gallery tab for your property and click "Upload Photos". You can select multiple photos at once. After uploading, you can set one photo as the featured image that appears on your property card.

The featured image is the main photo that represents your property on the dashboard. To set it, go to the Gallery, find your preferred photo, and click "Set as Featured".

Store important contacts like plumbers, electricians, property managers, neighbors, cleaning services, and local service providers. Include multiple phone numbers, email, website, address, and notes for each contact.

Yes! When creating a to-do item, you can assign it to any member of your property. Assigned members will receive notifications about new tasks (when email notifications are enabled).

Embed links let you display your property blog, contacts, or to-do list on external dashboards (like Home Assistant) without requiring login. Generate these from Property Settings → Embed Links.

Embed links use unique tokens that are difficult to guess. However, anyone with the link can view that content. You can regenerate the token at any time to invalidate old links. Only published blog posts are visible via embed.

Copy the embed URL from your property settings and use it in a Webpage card or iFrame in Home Assistant. The link provides a read-only view with filtering and search capabilities.

OurSharedPlace costs $79 per property per year. There are no per-user fees, so you can invite unlimited members. New properties include a 14-day free trial.

Yes! You can be a member of multiple properties, and each property is billed separately at $79/year.

Click on your profile icon in the top right corner and select "Profile" to update your name, email, and avatar.

If you delete your account, you will be removed from all properties where you are a member. If you are the only administrator of a property, you must transfer admin rights or delete the property first.

Yes! You can earn 30% commission on first-year subscriptions by referring vacation property owners to OurSharedPlace. This is perfect for property managers, real estate professionals, and content creators. Visit our affiliate program page or join at oursharedplace.getrewardful.com to get started.

Check your spam folder first. If you still do not see it, ask the administrator to resend the invitation. Invitations expire after 7 days, so you may need a new one if too much time has passed.

Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link. Make sure to check your spam folder if you do not see it.

Only administrators can approve or decline booking requests. If you need this ability, ask an existing administrator to change your role to Admin in the Members section.

Make sure your photos are in a supported format (JPG, PNG, WebP) and under 10MB each. If you are uploading many photos at once, try uploading them in smaller batches.